Welcome to the Wallas Sip Help Center. Whether you're wondering about shipping, returns, or product details, we’re here to support you every step of the way. Explore below to find answers and guidance.

Shipping & Delivery

We offer free shipping across the USA and Europe. Orders are processed within 1-3 business days, and delivery typically takes 5-10 business days. International shipping is also available to select countries.

Returns & Exchanges

If you’re not fully satisfied with your order, you can return it within 30 days of delivery. Products must be in their original condition. To initiate a return, please contact our support team via email.

Order Issues

If you received the wrong item, a damaged product, or your package is delayed, let us know immediately. Our team will work quickly to resolve the issue.

Product Questions

Need help choosing the right drinkware? Have questions about materials, sizes, or care instructions? We're happy to help guide you to the perfect product.

Payment & Security

All transactions are secured with SSL encryption. We accept major credit cards, PayPal, and other trusted payment providers through Shopify.